Russia’s X5 Retail Group introduces speech bots at grocery chains

500Foods shared this story from Retail Times.

X5 Retail Group, a leading Russian food retailer that operates the Pyaterochka, Perekrestok and Karusel retail chains, has begun to implement a robotic telephone platform. The system, which uses speech technology to carry out various business functions, is a proprietary development of the X5 Big Data department. The project also uses Yandex SpeechKit technology, part of the Yandex.Cloud online services platform.